User Guides
How-to Guides & Tutorials
Step-by-step guides to help you get the most out of your internet service
Featured Guides
Most popular guides to help you get started
Beginner15 min read
Complete Fiber Internet Setup Guide
Step-by-step guide to get your fiber internet up and running
Read GuideIntermediate8 min read
Maximize Your WiFi Speed
Tips and tricks to get the fastest possible internet speed
Read GuideBrowse by Category
Find guides organized by topic
Getting Started
Learn the basics of your internet service
Guide5 min readBeginner
How to Set Up Your WiFi Router
Guide3 min readBeginner
Understanding Your Internet Plan
Video10 min readBeginner
First Time Connection Setup
Account Management
Manage your account and billing
Guide4 min readIntermediate
How to Pay Your Bill Online
Guide3 min readBeginner
Updating Your Account Information
Guide6 min readIntermediate
Understanding Your Billing Statement
Troubleshooting
Fix common issues quickly
Guide7 min readIntermediate
Slow Internet Speed? Here's What to Do
Video2 min readBeginner
How to Reset Your Router
Guide8 min readAdvanced
Fixing Connection Drops
Security & Privacy
Keep your network safe
Guide3 min readBeginner
How to Change Your WiFi Password
Guide5 min readIntermediate
Setting Up Guest WiFi Network
Video10 min readIntermediate
Parental Controls Setup Guide
Quick Tips
Helpful tips to improve your internet experience
Router Placement
Place router in central location for best coverage
Speed Test
Test your speed regularly to ensure you're getting what you pay for
Update Password
Change your WiFi password every 3 months for security
Restart Router
Restart your router monthly to maintain optimal performance